What currency are the prices listed in on the website?
All prices are in USD.
I just placed an order; when will it ship?
We strive to process and ship orders as quickly as possible. Please allow 4-7 days for production before your order is shipped. The average shipping time is 15-21 days. Tracking numbers will be provided 3-5 days after your order has been shipped. If you do not receive a tracking number within 7 business days, please email us at wisdom051006@gmail.com.
I am not satisfied with my order; can it be returned? What if there is an issue?
We offer a 100% money-back guarantee for defective or damaged products. You have 30 days to return the item for a full refund. Please note that you will be responsible for the return shipping costs. Once we receive the returned product, we will process your refund in full. Be sure to include your name and order number with the returned items.
Please note: If your package is in transit, you must wait for it to arrive and return it before you can receive a refund.
Can I cancel my order?
You may cancel your order without penalty as long as it has not yet shipped. If your order has already been dispatched, please use our return process to obtain a full refund.
I entered an incorrect address; what should I do?
If you have entered an incorrect address, please reply to your order confirmation email to confirm the details. If you find the address is incorrect, notify us at wisdom051006@gmail.com. We can correct the address within 24 hours of your order. Unfortunately, no refunds can be issued after this 24-hour period.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered; can you assist me?
Please email us at wisdom051006@gmail.com, and we will be happy to help. To ensure a prompt response, kindly include your order number and clearly outline your inquiry. Thank you for your understanding.